FAQ

Our mission is to ensure that affordable ostomy supplies are accessible to everyone.

Charity Store

A charity store, also known as a medical supply thrift store, sells surplus medical supplies, mostly donated, at prices lower than standard retail prices. We operate our charity shop as a nonprofit organization. All proceeds, meaning the money earned after expenses, directly benefit our assistance programs.

Product Inventory

Unlike standard medical retail companies, our charity store does not have unlimited access to products. Our inventory is limited and changes frequently. If you cannot find a specific product, it means we do not have it. However, you are welcome to check back anytime.

Purchases & Returns

It's important to note that all purchases are final, and no returns or exchanges are allowed.

Fulfillment & Shipping

Please note that processing your order may take longer than you are accustomed to with retail businesses that sell ostomy supplies. Expedited shipping is not available.

Product Condition

The supplies you receive from our shop may differ from the products you have used. We ensure all items are stored in a climate-controlled warehouse until they are ready to be mailed. However, we don’t know how they were stored before we received them.

We inspect each item to ensure the best possible quality and do our very best not to distribute compromised supplies. However, you might receive an item that doesn't work well. Therefore, we encourage you to examine each product before using it. 

In general, please be aware that certain supplies can be damaged if stored at temperatures above the manufacturer's recommendations.

Disclaimer: Kindred Box accepts no responsibility or liability for the quality or wear time of ostomy supplies that you are receiving.